STEPS ACADEMY
New York
Virtual Assistant (VA) Skills and Remote Office Management
Introduction As remote work grows, virtual assistants must master digital communication, remote task coordination, and online tools. This course prepares…
Professional Telephone Handling and Call Management
Introduction Telephone communication remains essential in customer service and office administration. This course teaches participants how to answer calls professionally,…
Executive-Level Communication and Presentation Skills
Introduction Administrative professionals supporting executives must communicate with clarity, confidence, and authority. This course enhances high-level communication and presentation skills…
Office Protocols, Governance and Compliance
Introduction Organizations rely on clear protocols to ensure proper governance and compliance with legal and internal standards. This course provides…
Administrative Project Coordination Skills
Introduction Administrative professionals frequently play a supporting role in organizing, tracking, and coordinating projects. This course provides participants with foundational…
Administrative Conflict Resolution and Interpersonal Skills
Introduction Administrative professionals frequently work across teams and departments, making strong interpersonal skills essential. This course focuses on improving conflict…
Administrative Problem-Solving and Decision-Making Skills
Introduction Administrative professionals often face daily challenges requiring quick and effective solutions. This course provides structured techniques for analyzing workplace…
Administrative Office Policies and Procedures Development
Introduction Clear office policies and procedures help maintain structure, consistency, and compliance within organizations. This course teaches administrative professionals how…
Business Office Software Skills (Intermediate Level)
Introduction This course helps administrative professionals strengthen their intermediate-level office software skills. Participants will build confidence in spreadsheets, word processing,…
Supervisory Skills for Administrative Professionals
Introduction As administrative professionals advance in their careers, they may take on supervisory responsibilities. This course equips participants with foundational…
Office Inventory, Supplies and Vendor Management
Introduction Managing office inventory and vendor relationships ensures smooth day-to-day operations. This course teaches participants how to maintain supplies, manage…
Administrative Writing for Reports and Summaries
Introduction Report writing is a key skill for administrative professionals responsible for summarizing information and supporting decision-making. This course teaches…
Administrative Workload and Stress Management
Introduction Administrative roles often involve tight deadlines, multiple tasks, and fast-paced environments. This course helps participants develop techniques to manage…
Digital Twins in Supply Chain Operations
Introduction Digital twins allow organizations to simulate and optimize real supply chain systems in a virtual environment. This course teaches…
AI and Automation in Supply Chain Operations
Introduction Artificial intelligence and automation are redefining how supply chains operate, enabling unprecedented efficiency and responsiveness. This course provides advanced…