Introduction
As administrative professionals advance in their careers, they may take on supervisory responsibilities. This course equips participants with foundational leadership and supervision techniques. Topics include delegation, motivation, communication, and performance monitoring. The training prepares participants to lead small teams confidently and professionally.
Course Objectives
- Build essential supervisory skills.
- Strengthen communication and leadership techniques.
- Improve delegation and task management.
- Learn how to monitor and support staff.
- Handle team challenges effectively.
Target Audience
- Senior administrative assistants.
- Office managers.
- Team leads and coordinators.
- Supervisors-in-training.
- Anyone moving into a leadership role.
Course Outline
- 5 Sections
- 0 Lessons
- 5 Days
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- Day 1: Introduction to Supervision0 Items• Role of a supervisor.
• Leadership styles.
• Setting expectations.
• Ethical leadership.
• Building team trust. - Day 2: Communication & Delegation0 Items• Giving clear instructions.
• Delegation strategies.
• Feedback techniques.
• Active listening.
• Conflict communication. - Day 3: Team Motivation & Development0 Items• Motivating staff.
• Skills development.
• Coaching basics.
• Recognizing achievements.
• Team morale. - Day 4: Performance Monitoring0 Items• Performance indicators.
• Handling underperformance.
• Observation and documentation.
• Conducting informal reviews.
• Reporting to management. - Day 5: Supervisory Decision Making0 Items• Problem-solving for supervisors.
• Managing workload distribution.
• Handling sensitive issues.
• Improving team workflows.
• Final evaluation.
Instructor
Lessons:
