Introduction
Stepping into a leadership role requires a strong foundation in people management, communication, and team coordination. This course equips new and aspiring managers with proven tools and techniques to build confidence, handle team challenges, and lead with clarity.
Course Objectives
- Transition effectively into management
- Develop essential supervisory skills
- Strengthen communication and delegation techniques
- Manage conflict and team challenges
- Coach team members for performance
- Build trust and credibility as a leader
Target Audience
- New and aspiring managers
- Team leaders and supervisors
- Recently promoted individuals
- Professionals preparing for leadership roles
Course Outline
- 5 Sections
- 0 Lessons
- 5 Days
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- Day 1: The Manager’s Role• Shifting from individual contributor to leader
• Manager responsibilities and expectations
• Leadership vs management
• Understanding team needs
• Case study: First 90 days as a leader0 - Day 2: Communication & Delegation Skills• Managing communication flow
• Clear instruction-giving techniques
• Effective delegation models
• Handling difficult conversations
• Role-play: Delegation simulations0 - Day 3: Motivation & Engagement• What motivates employees
• Creating an engaged team climate
• Recognition and reward strategies
• Handling demotivation
• Group activity: Engagement diagnostic0 - Day 4: Managing Conflict & Team Challenges• Types of workplace conflict
• Early intervention strategies
• Applying mediation techniques
• Handling challenging behaviors
• Case study: Conflict scenarios0 - Day 5: Coaching & Performance Management• Coaching frameworks (GROW, CLEAR)
• Providing feedback that drives improvement
• Setting goals and reviewing performance
• Action planning for continuous development
• Final project: 30-day team management plan0
Instructor
Lessons:
