Introduction
This 10-day course develops emotional intelligence and resilience in leaders, enabling them to manage emotions, build trust, navigate conflict, and support teams through pressure and complexity. It builds leaders who lead with empathy, composure, and human insight.
Course Objectives
- Strengthen self-awareness and emotional control
- Enhance empathy and interpersonal relationships
- Build resilience in high-pressure situations
- Create psychologically safe team environments
- Use EQ to improve conflict management and communication
Target Audience
- Leaders at all levels
- HR teams and people-focused roles
- Managers handling high stress environments
- Coaches and team facilitators
Course Outline
- 10 Sections
- 0 Lessons
- 10 Days
Expand all sectionsCollapse all sections
- Day 1: Foundations of EQ• Components of emotional intelligence
• EQ’s link to leadership success
• Understanding emotional drivers
• Identifying your EQ strengths and gaps
• Completing EQ assessments0 - Day 2: Self-Awareness• Understanding personal emotional patterns
• Identifying triggers and blind spots
• Practicing reflective leadership
• Emotional self-analysis techniques
• Tracking emotional patterns0 - Day 3: Emotional Regulation• Managing emotional reactions
• Practicing cognitive reframing
• Maintaining calm in difficult situations
• Self-soothing techniques
• Applying mindfulness0 - Day 4: Empathy & Relationship Building• Understanding others’ needs
• Practicing active empathy
• Building relational trust
• Reading non-verbal cues
• Supporting employees emotionally0 - Day 5: Communication & Connection• Delivering emotionally intelligent messages
• Managing tone, language, and presence
• Handling sensitive topics with empathy
• Encouraging open, honest communication
• Building relational influence0 - Day 6: Emotional Resilience• Understanding resilience science
• Responding well to setbacks
• Strengthening mental flexibility
• Building emotional endurance
• Lessons from resilient leaders0 - Day 7: Managing Stress & Burnout• Recognizing early signs of burnout
• Stress reduction tools
• Energy and workload management
• Maintaining work-life balance
• Recovering from emotional fatigue0 - Day 8: Psychological Safety• Understanding psychological safety
• Encouraging open feedback
• Building an inclusive environment
• Reducing fear-based behaviors
• Helping teams feel safe to innovate0 - Day 9: High-EQ Leadership in Conflict• Staying calm during conflict
• De-escalation approaches
• Leading difficult conversations
• Rebuilding trust after conflict
• Managing strong emotions diplomatically0 - Day 10: Personal EQ Growth Plan• Reviewing EQ journey
• Creating personal EQ goals
• Building daily EQ habits
• Accountability and feedback systems
• Final presentations0
Instructor
Lessons:
