Introduction
This essential 10-day course develops the foundational and advanced skills needed to lead high-performing teams. Leaders learn team motivation, coaching, communication, conflict management, and the behavioral skills required to build strong relationships and drive results.
Course Objectives
- Strengthen communication, coaching, and performance management skills
- Build highly engaged, collaborative teams
- Handle conflict and tough conversations professionally
- Enhance emotional intelligence and interpersonal leadership
- Create a positive, productive team culture
Target Audience
- New and experienced managers
- Supervisors and team leads
- HR and L&D professionals
- Project managers
Course Outline
- 10 Sections
- 0 Lessons
- 10 Days
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- Day 1: Understanding the Manager’s Role• Transitioning from technical expert to leader
• Key responsibilities of modern people managers
• Balancing authority and collaboration
• Identifying personal leadership style
• Avoiding common managerial mistakes0 - Day 2: Communication Skills for Leaders• Structuring clear messages
• Active listening for understanding
• Managing emotions in communication
• Improving team clarity and alignment
• Avoiding communication breakdowns0 - Day 3: Coaching & Feedback Techniques• How coaching differs from directing
• Using GROW coaching model
• Delivering high-quality feedback
• Responding to defensiveness
• Coaching for long-term growth0 - Day 4: Performance Management & Accountability• Setting clear performance expectations
• Monitoring performance effectively
• Conducting difficult performance conversations
• Addressing underperformance early
• Building accountability cultures0 - Day 5: Delegation & Empowerment• Choosing the right tasks to delegate
• Setting clear guidelines and scope
• Avoiding micromanagement
• Empowering team decision-making
• Monitoring without controlling0 - Day 6: Building Trust & Engagement• Understanding drivers of employee engagement
• Creating psychological safety
• Encouraging team ownership
• Strengthening team rituals
• Recognizing achievements meaningfully0 - Day 7: Conflict Management• Diagnosing conflict root causes
• Facilitating healthy conflict discussions
• Mediation skills for leaders
• Handling emotional conversations
• Preventing recurring conflict0 - Day 8: Motivating Talent• Intrinsic vs extrinsic motivation
• Tailoring motivation to individual needs
• Supporting employee growth
• Identifying demotivation early
• Retaining high performers0 - Day 9: Team Culture & Collaboration• Defining healthy team culture
• Strengthening collaboration frameworks
• Addressing toxic behaviors
• Improving cross-team communication
• Leading multicultural teams0 - Day 10: Leadership Action Plan• Identifying personal gaps
• Building a leadership development roadmap
• Short- and long-term goals
• Accountability methods
• Presentations of improvement plans0
Instructor
Lessons:
