Introduction
This course trains participants to manage workplace conflicts using proven frameworks, communication tools, and structured resolution methods. With the help of conflict analysis templates, mediation scripts, and documentation tools, participants learn to address issues fairly and prevent escalation.
Course Objectives
- Understand conflict types and triggers.
- Use structured conflict resolution models.
- Communicate effectively during tense situations.
- Document conflicts accurately.
- Build preventive conflict strategies.
Target Audience
- HR generalists.
- Supervisors and managers.
- Employee relations staff.
- Team leaders.
- Small business owners.
Course Outline
- 5 Sections
- 0 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Day 1: Conflict Basics• Conflict types overview.
• Conflict analysis tools.
• Communication models.
• Identifying root causes.
• Documentation forms.0 - Day 2: Communication in Conflict• Active listening tools.
• De-escalation scripts.
• Questioning techniques.
• Emotional intelligence tips.
• Empathy frameworks.0 - Day 3: Resolution Techniques• Mediation steps.
• Negotiation tools.
• Options evaluation matrix.
• Agreement templates.
• Follow-up action plans.0 - Day 4: Handling Difficult Behavior• Behavior identification tools.
• Difficult conversation scripts.
• Bias awareness techniques.
• Incident logs.
• Escalation decision guide.0 - Day 5: Prevention Strategies• Conflict prevention checklist.
• Team communication plans.
• Culture-building tools.
• Risk indicators.
• ER metrics dashboards.0
Instructor
Lessons:
