Introduction
Reverse logistics handles the movement of products backward through the supply chain for returns, repairs, recycling, or disposal. This course reveals how companies optimize the reverse flow to reduce costs and improve customer satisfaction. Participants will examine common return types, disposition decisions, and value-recovery strategies. The course emphasizes efficiency and sustainability in reverse operations.
Course Objectives
- Understand reverse logistics processes
- Classify types of returns
- Make disposition decisions
- Improve returns handling
- Minimize cost and waste
Target Audience
- Warehouse personnel
- Logistics analysts
- Customer service teams
- Returns processing staff
- Ecommerce operations teams
Course Outline
- 5 Sections
- 0 Lessons
- 5 Days
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- Day 1: Reverse Logistics Concepts• Forward vs reverse flow
• Common return triggers
• Value recovery goals
• Reverse logistics challenges
• Industry examples0 - Day 2: Returns Processing• Return authorization steps
• Inspection and testing
• Sorting methods
• Customer communication
• Data capture0 - Day 3: Disposition Strategies• Repair and refurbish
• Recycle and reclaim
• Return to vendor
• Resale channels
• Disposal procedures0 - Day 4: Reverse Logistics Optimization• System automation
• Cost analysis
• Reverse transport planning
• Cycle time reduction
• Outsourcing options0 - Day 5: Performance Measurement• Reverse logistics KPIs
• Root cause identification
• Return prevention strategies
• Customer satisfaction impacts
• Improvement workshop0
Instructor
Lessons:
