Introduction
Clear and effective communication is essential for administrative and secretarial roles. This course teaches practical communication techniques to improve written, verbal, and digital interactions in the workplace. Participants will learn how to structure messages, enhance clarity, and present information professionally. The program also strengthens confidence when interacting with customers, colleagues, and senior staff.
Course Objectives
- Improve written and verbal professional communication.
- Strengthen clarity, grammar, and formatting in office documents.
- Enhance listening, questioning, and feedback skills.
- Boost confidence in presentations and meetings.
- Master email etiquette and digital communication.
Target Audience
- Administrative and office personnel.
- Secretaries and receptionists.
- Staff communicating with clients or executives.
- Team members responsible for business correspondence.
- Anyone seeking to improve communication in the workplace.
Course Outline
- 5 Sections
- 0 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Day 1: Communication Essentials• Principles of effective communication.
• Understanding tone, clarity, and purpose.
• Barriers and solutions to communication.
• Verbal vs. written communication techniques.
• Professional conduct and etiquette.0 - Day 2: Professional Writing Skills• Structure and clarity in business writing.
• Email, memo, and letter formats.
• Grammar and proofreading strategies.
• Writing for different audiences.
• Avoiding common writing errors.0 - Day 3: Digital & Telephone Communication• Telephone etiquette and professionalism.
• Managing difficult callers and situations.
• Digital communication tools.
• Video conferencing best practices.
• Message-taking techniques.0 - Day 4: Interpersonal Communication• Body language and active listening.
• Conflict resolution and assertiveness.
• Questioning techniques.
• Building rapport and trust.
• Customer service communication.0 - Day 5: Presentation & Meeting Communication• Creating clear presentations.
• Speaking with confidence.
• Supporting meetings and discussions.
• Summarizing and reporting.
• Final assessment and improvement plans.0
Instructor
Lessons:
