Introduction
Enterprise technology change often affects processes, structures, people, and performance across the organization. Success depends not only on the quality of the technology itself, but also on leadership, communication, adoption, and the ability to guide people through disruption. Leading Enterprise Technology Change helps participants understand how to manage major technology-enabled change from a business leadership perspective. The course focuses on preparing leaders to support transition, reduce resistance, and achieve sustainable business results from technology initiatives.
Course Objectives
- Understand the leadership challenges of enterprise technology change
- Recognize human and organizational factors affecting adoption
- Strengthen communication and stakeholder engagement during change
- Support smoother implementation of business technology initiatives
- Reduce resistance and increase confidence during transition
- Build practical capability to lead technology-related change effectively
Target Audience
- Business leaders managing enterprise-wide change initiatives
- Managers overseeing system implementations and process change
- Project sponsors and transformation leaders
- Department heads responsible for adoption and performance
- Entrepreneurs introducing major operational technologies
- Non-technical professionals leading teams through change
Course Outline
- 5 Sections
- 0 Lessons
- 5 Days
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- Day 1: Understanding Technology Change in Organizations0 Items• Why enterprise technology change is difficult
• The relationship between systems, processes, people, and culture
• Common reasons technology initiatives face resistance
• The leadership role in enabling successful change
• Practical session: Assessing change readiness in an organization - Day 2: Stakeholders, Communication, and Buy-In0 Items• Identifying affected groups and their concerns
• Creating clear messages about purpose, value, and impact
• Managing expectations across leadership and teams
• Building trust during technology transition
• Workshop: Developing a technology change communication approach - Day 3: Adoption, Training, and Support0 Items• How adoption drives technology value realization
• Supporting users through training and practical guidance
• Reducing disruption during implementation
• The role of managers in reinforcing new ways of working
• Practical activity: Designing a user adoption support plan - Day 4: Resistance, Risk, and Change Leadership0 Items• Understanding sources of resistance and hesitation
• Responding constructively to barriers and feedback
• Managing operational risk during technology rollout
• Maintaining momentum in complex change environments
• Case study: Lessons from major enterprise change efforts - Day 5: Sustaining Change and Measuring Success0 Items• Embedding technology change into business operations
• Tracking adoption, performance, and business outcomes
• Strengthening accountability for long-term success
• Developing a practical enterprise change leadership roadmap
• Final exercise: Technology change action plan
Instructor
Lessons:
