Introduction
Organizations must be prepared to respond effectively when unexpected disruptions occur. This course introduces participants to the basic principles of crisis management and business continuity, helping them understand how to respond to incidents while supporting essential operations. Through simple discussions and practical examples, learners will gain awareness of crisis roles, communication, and recovery planning. The program also emphasizes preparedness, coordination, and resilience in times of disruption.
Course Objectives
- Understand basic crisis management and continuity concepts.
- Recognize common business disruptions and their impact.
- Improve awareness of emergency communication and response.
- Learn simple ways to support business continuity.
- Promote resilience and readiness in the workplace.
Target Audience
- Employees involved in office and operations support.
- Supervisors and team leaders.
- Administrative and support staff.
- Junior professionals needing continuity awareness.
- Anyone requiring introductory crisis management training.
Course Outline
- 5 Sections
- 0 Lessons
- 5 Days
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- Day 1: Introduction to Crisis Management• Understanding crises and disruptions.
• Why crisis management matters.
• Types of workplace and business crises.
• Roles and responsibilities during a crisis.
• Building a readiness mindset.0 - Day 2: Crisis Communication• Communicating during a crisis.
• Internal reporting and escalation.
• Emergency contact procedures.
• Sharing information clearly and calmly.
• Avoiding confusion and misinformation.0 - Day 3: Business Continuity Basics• Understanding business continuity.
• Identifying critical activities and services.
• Reducing disruption to operations.
• Supporting continuity plans.
• Protecting essential resources.0 - Day 4: Response and Recovery• Immediate actions during disruptions.
• Coordinating teams and resources.
• Managing workplace incidents.
• Returning to normal operations.
• Learning from crisis situations.0 - Day 5: Resilience and Course Review• Promoting organizational resilience.
• Teamwork during disruption.
• Personal preparedness responsibilities.
• Action planning for continuity support.
• Course review and simple assessment.0
Instructor
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