Introduction
Professional etiquette directly influences how administrative staff are perceived in the workplace. This course teaches participants how to conduct themselves with confidence, politeness, and professionalism in various business situations. Learners will explore behavior standards, dress codes, communication norms, and workplace ethics. The training equips participants to represent their organizations effectively.
Course Objectives
- Strengthen professional etiquette and image.
- Improve organizational representation skills.
- Enhance communication and workplace conduct.
- Build confidence in professional interactions.
- Understand ethical and respectful behavior.
Target Audience
- Administrative assistants and secretaries.
- Receptionists and customer-facing staff.
- New office employees.
- Staff preparing for corporate environments.
- Anyone wanting to improve professionalism.
Course Outline
- 5 Sections
- 0 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Day 1: Foundations of Business Etiquette• First impressions and body language.
• Professional communication.
• Workplace manners.
• Gender-neutral etiquette principles.
• Cultural sensitivity.0 - Day 2: Office Conduct & Professional Behavior• Respectful interactions.
• Managing confidentiality.
• Handling sensitive issues.
• Email and telephone etiquette.
• Workplace courtesy norms.0 - Day 3: Professional Image & Appearance• Dress codes and grooming.
• Non-verbal communication.
• Building personal brand.
• Standing out professionally.
• Do’s and don’ts.0 - Day 4: Social & Meeting Etiquette• Interaction during meetings.
• Introductions and greetings.
• Networking skills.
• Dining etiquette basics.
• Group communication.0 - Day 5: Etiquette Practice & Improvement• Role-playing exercises.
• Self-evaluation sessions.
• Creating a professional development plan.
• Feedback and coaching.
• Final assessment.0
Instructor
Lessons:
