Introduction
Administrative professionals frequently work across teams and departments, making strong interpersonal skills essential. This course focuses on improving conflict resolution techniques, emotional intelligence, and relationship-building. Participants will learn how to handle disagreements professionally and maintain positive working relationships. The training enhances communication, empathy, and teamwork.
Course Objectives
- Improve interpersonal communication skills.
- Strengthen conflict resolution abilities.
- Build emotional intelligence in the workplace.
- Enhance teamwork and collaboration.
- Increase confidence in handling difficult situations.
Target Audience
- Administrative assistants.
- Receptionists and customer-facing staff.
- Office managers.
- Executive support staff.
- Anyone interacting across departments.
Course Outline
- 5 Sections
- 0 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Day 1: Understanding Interpersonal Skills• Importance of interpersonal communication.
• Emotional intelligence basics.
• Relationship-building.
• Communication blockers.
• Behavioral awareness.0 - Day 2: Conflict Resolution Techniques• Identifying conflict sources.
• Methods for resolving disagreements.
• Neutral communication.
• Managing emotions.
• Mediation basics.0 - Day 3: Effective Interaction at Work• Assertive communication.
• Respectful expression.
• Listening to understand.
• Adapting communication styles.
• Difficult personalities.0 - Day 4: Preventing Conflict• Setting expectations.
• Clear communication.
• Professional boundaries.
• Team collaboration.
• Problem-prevention strategies.0 - Day 5: Applied Conflict Resolution• Scenario-based role play.
• Feedback and coaching.
• Improving response strategies.
• Personal development planning.
• Final evaluation.0
Instructor
Lessons:
