Administrative Professional Customer Service Skills

Introduction

Customer service excellence is an essential part of most administrative and secretarial roles. This course helps participants develop effective communication skills to interact positively with clients, colleagues, and stakeholders. Through role-playing and real-world scenarios, learners will build confidence in handling inquiries, complaints, and challenging situations. The program emphasizes professionalism and empathy in daily interactions.

Course Objectives

• Strengthen administrative customer service skills.
• Improve communication and rapport-building.
• Learn techniques for handling complaints.
• Increase confidence in dealing with difficult people.
• Enhance service quality and professionalism.

Target Audience

• Administrative and secretarial personnel.
• Receptionists and front-desk staff.
• Customer support assistants.
• Office clerks with client-facing roles.
• Anyone interacting with clients or visitors.