IntroductionÂ
Effective administrative and secretarial professionals are essential to the smooth and efficient functioning of any organization. This course provides participants with the foundational knowledge and practical tools needed to manage office operations, support executives, and maintain professional communication. Through interactive discussions and hands-on activities, learners will develop confidence in handling administrative tasks, scheduling, and workflow management. The program also highlights the importance of professionalism, accuracy, and time management in a modern office environment.
Course Objectives
- Strengthen core administrative and secretarial competencies.
- Improve written and verbal business communication skills.
- Enhance time, task, and calendar management abilities.
- Build confidence in managing office documents and records.
- Develop professional etiquette and customer service excellence.
Target Audience
- New or aspiring administrative assistants and secretaries.
- Office clerks transitioning into administrative roles.
- Professionals seeking to refresh or upgrade their office skills.
- Junior staff supporting managers and teams.
- Anyone seeking structured training in office administration.
Course Outline
- 5 Sections
- 0 Lessons
- 5 Days
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- Day 1: Role of the Administrative Professional• Understanding the modern administrative role.
• Professional etiquette and workplace expectations.
• Communication essentials in the office.
• Managing daily tasks and priorities.
• Building productive working relationships.0 - Day 2: Office Communication & Correspondence• Fundamentals of professional communication.
• Writing emails, memos, and announcements.
• Telephone and front-desk etiquette.
• Active listening and message-taking techniques.
• Handling difficult communication with confidence.0 - Day 3: Document & Record Management• Organizing digital and physical files.
• Document formatting and proofreading.
• Version control and data accuracy.
• Using office tools to streamline documentation.
• Best practices for confidential information handling.0 - Day 4: Time, Calendar & Task Coordination• Advanced calendar management.
• Scheduling meetings and preparing agendas.
• Coordinating travel and logistics.
• Using productivity tools and software.
• Prioritization techniques for high workload periods.0 - Day 5: Professionalism, Customer Service & Problem Solving• Customer service standards for administrative roles.
• Representing the organization with professionalism.
• Handling complaints and queries effectively.
• Problem-solving in office scenarios.
• Course review, action planning, and assessments.0
Instructor
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